PAYMENT
We accept payments by credit cards only.

PRICES

Our prices are shown in Euros.

For deliveries within EU, the local VAT rate will be applied.

For deliveries  outside of the EU, VAT will not be applied.

The freight costs will be added to the price according to the destination and the package volume.

UPON REQUEST ITEMS

We offer a selection of “upon request” items which are not in stock. In that case, you can expect a longer delivery time than usual. You will be charged immediately upon placing your order. We strive to provide the most accurate estimated arrival date. However, fulfillment of these items can be delayed due to unforeseen circumstances (delays from the supplier, the shipping carrier, natural disasters etc.) We will of course do our best to keep you informed of any delays to your order.

DELIVERY TIME AND FREIGHT COSTS

The freight costs will vary according to the destination and the volume of  the ordered items.

We will process your order as quickly as possible upon payment’s receipt.

Payments can be subject to validation controls and PYMO reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.

We do not deliver to PO boxes.

In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please contact customer service at shop@pierreyovanovitch.com.

TAXES FOR SHIPPING OUTSIDE OF THE EU
Shipping terms are DAP which means that when ordering goods for delivery outside of the EU, we do not collect the French VAT, however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

JURISDICTION – GOVERNING LAW

In the event of a dispute, the courts for the principal office of PYMO will have exclusive jurisdiction, notwithstanding the joinder of third parties or multiple defendants, and notwithstanding any contrary printed provision in buyers’ purchase orders. However, our company reserves the right to initiate suit in the courts with jurisdiction over buyers’ domiciles. The governing law will be French law.

DISCLAIMER
PYMO may at any time change the content of this site.
PYMO cannot be held responsible for any damages caused as a result of using the site or for that matter lacking access to the website.

RETURNS & REFUNDS POLICY

Thank you for visiting and shopping at PYMO.  Following are the terms and conditions that constitute our Returns & Refunds Policy.

Private persons have the right to cancel their order within 14 days without stating reasons.
The cancellation deadline shall be 14 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (14 days for goods on sale). If the deadline expires on a national holiday, Christmas Eve, or New Year’s Day, the deadline is extended to the following business day.
Cancellations must be noticed to us at shop@pierreyovanovitch.com. Then we will confirm you the return address.
You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.
 

RETURNS
Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.

REFUNDS
When you use the right of cancellation for the entire purchase, we refund all payments from you, including any freight charges. However, if you choose a more expensive form of delivery than our standard delivery, we will not refund any additional costs associated with the more expensive form of delivery.

Refund will be processed upon receipt of the returned items.

CONDITION & PACKAGING
You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.
Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.
Furthermore, you should make sure that the goods are safely wrapped when returning it. You are responsible for the package/the goods until we receive them. Save the receipt of sending as well as track and trace number, if possible.

CLAIMS

Any defective or damaged item should be reported within 14 days of delivery.

Please contact us at shop@pierreyovanovitch.com